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The following Terms and Conditions apply to all bookings made through this website or directly with the Resort. We kindly request that you read them carefully before making a reservation.

1. Definitions

“Company” or “we” refers to Palmyra Resort.
“Booking” refers to any reservation for accommodation, events, services, or other items made with the Resort.
“Contract” refers to the Booking, these Terms, and any other applicable policies or conditions.
“Resort” refers to Palmyra Resort and its premises.
“Terms” refers to these Terms and Conditions.
“Website” refers to www.palmyraresort.com or any other website owned or operated by the Company.
“VAT” refers to Value Added Tax as applicable under Bangladeshi law.

2. Booking Terms & Conditions

2.1 All bookings are subject to these Terms and Conditions.

2.2 All rates are quoted in Bangladeshi Taka (BDT) and include applicable government taxes and service charges.

2.3 Rates are subject to change without prior notice.

2.4 Payment may be made via electronic transfer, credit/debit card, or cash.

2.5 Reservations will be automatically released if full payment is not received at least three (3) days prior to the arrival date.

2.6 Guests arriving without prepayment must settle the full payment at the time of check-in.

2.7 Standard check-in time is 12:00 PM, and check-out time is 10:00 AM.

3. Resort Rules and Management Policies

To ensure a comfortable and pleasant stay for all guests, the Resort Management requests your cooperation in observing the following policies.

3.1 Check-in / Arrival

• Check-in time is from 12:00 PM.

• Guests must present a valid Passport or National Identity Card upon check-in.

• As required by law, guests must provide valid identification and booking confirmation for registration purposes.

3.2 Check-out / Departure

• Check-out time is 10:00 AM.

• Guests wishing to extend their stay must inform reception in advance.

• Extensions are subject to availability and additional charges may apply.

3.3 Early Check-in and Late Check-out

• Early check-in and late check-out are subject to availability.

• Requests should be made in advance.

• If a guest fails to vacate the unit after the agreed time, Management reserves the right to remove the guest and their belongings.

3.4 Settlement of Bills

• Full payment must be made at check-in via electronic transfer, cash, or credit/debit card.

• Personal cheques are not accepted.

• Credit/debit card details may be required at booking or check-in to cover incidental charges.

• The Resort reserves the right to request advance payment or a security deposit.

• Outstanding balances must be settled before check-out.

• If incidental charges exceed the authorised amount, additional payment may be requested.

• The Resort reserves the right to restrict access to facilities if payment requirements are not fulfilled.

3.5 Cancellation Policy, No-Show & Early Departure

• All cancellations or modifications must be submitted in writing.

• Cancellation within fourteen (14) days of arrival or no-show: 100% of the booking value will be charged.

• Cancellation within seven (7) days of arrival: 50% of the booking value will be charged.

• No refunds will be issued for shortened stays or unused services.

3.6 Changes or Cancellation by the Resort

• In the event that the Resort must cancel a confirmed booking, a full refund will be issued.

• The Resort shall have no further liability beyond the refund.

3.7 Lost & Found

• Lost items recovered by the Resort will be recorded and stored securely.

• The Resort will make reasonable efforts to contact the owner.

• Items may be returned at the owner’s expense.

• Unclaimed items after ninety (90) days may be donated or disposed of.

3.8 Guest Valuables

• The Resort is not responsible for loss or damage to valuables unless declared and stored in the Resort’s safe.

• Guests will receive a receipt for stored valuables.

3.9 Guest Belongings

• Guests are advised to lock their units when leaving or sleeping.

• The Resort is not responsible for loss, theft, or damage to personal belongings.

3.10 Damage to Resort Property

• Guests are responsible for any damage caused by themselves or their visitors.

• The Resort reserves the right to charge for repairs, replacements, or special cleaning.

3.11 Parking Policy

• Parking is available on Resort premises.

• Vehicles and their contents are parked at the owner’s risk.

• The Resort is not responsible for loss or damage.

3.12 Fire Safety Policy

• Fire safety equipment is installed throughout the Resort.

• Guests must comply with all fire safety regulations.

3.13 Pet Policy

• Pets are strictly not allowed on Resort premises.

3.14 Alcohol and Smoking Policy

• Alcohol is strictly prohibited on Resort premises.

• Smoking is prohibited inside enclosed areas.

• Smoking is permitted only in designated areas.

3.15 Equipment Rental

• Equipment such as swim rings and goggles may be rented with a refundable deposit of BDT 1,000.

• Guests are responsible for any loss or damage to rented equipment.

4. General Policy

The Resort Management reserves the right to amend, modify, or update these Terms, Conditions, and Policies at any time without prior notice.