Reservation Terms & Conditions, Resort Rules & Policies

The following Terms and Conditions apply to all bookings made on this website and with the Resort. We kindly ask that you take a moment to read them prior to making a booking.

1. Definitions

“Company” or “we” means Palmyra Resort.

“Booking” means the booking for accommodation, functions and/or any other services or items made with us.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Resort” means the premises for which your Booking is made.

“Terms” means these terms and conditions.

“Websites” means www.palmyraresort.com or any other website owned or operated by us relating to the Resort from time to time.

“VAT” means value added tax.

• Bookings Terms & Conditions

All Bookings at the Resort are subject to these Terms.

1. All rates are quote in Bangladeshi Taka (BDT) which are inclusive of the government tax and service charge.
2. Rates are subject to change without prior notice.
3. Payment can be made by electronic transfer, credit card or cash.
4. Reservations will be released automatically if full payment is not received by the Resort 3 days prior to arrival date.
5. Should guest arrived without prepayment, the Resort reserves the right to collect full payment upon check-in.
6. Check-in time is from 12.00 pm and check-out time is 10.00 am.
7. Charges

• Resort Rules and Management policies 

In Order to make your stay as pleasant as possible, the resort’s Management requests your co-operation in observing the following as an agreement between the guest and Palmyra Resort under which accommodations are permitted to be used by the guest(s):- 

4.1   Check-in / Arrival 

Check-in time is from 12.00 pm; please present your Passport or National Identity Card upon Check-in. By Law visitors must present personal documents for accommodation records upon request such as booking voucher / confirmation.  

4.2.   Check out / Departure 

Check out time is at 10.00 am; please inform the reception if you wish to retain your accommodation beyond this time. Extension will be given depending on the availability.  

4.3.   Early Check-in & Late Check-out 

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability.

On failure of the guest to vacate the unit on expiry or period the management shall have the right to remove the guest and his/her belongings from the unit occupied by the Guest. 

4.4.   Settlement of Bills  

Bills must be settled upon check-in either by electronic transfer, cash or credit card, personal cheques are not accepted. 

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services.  No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

During your stay the Resort will calculate the incidentals charged to your unit on a daily basis.  If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your unit.

All outstanding charges must be paid for in full on check-out from the Resort.  If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release.  If staying for multiple nights at the Resort we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

4.5.   Cancellation Policy, No-Show & Short Stay 

All cancellations and changes to bookings must be received in writing.

Bookings that have been confirmed and subsequently cancelled, we will charge a cancellation fee:

• Cancellation within 14 days prior to arrival date, or no-show – Guest forfeits 100% of full quoted value.
• Cancellation 7 days prior to arrival date – Guest forfeits 50% of full quoted value.
• All stay reserved and shortened or any services not consumed, due to client decision and for any reason, is not refundable.

4.6.   Changes or Cancellation by the Company

In the occasion that the Resort is necessitated to cancel your Booking, you will be given a full refund but we shall have no further liability to you arising out of such cancellation. 

4.6.   Lost & Found  

Should any guests lose personal belongings while staying at the Resort, if recovered, the item will be recorded as ‘found’. Resort keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the Resort’s guest unit after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

4.7.   Guest’s Valuables / Articles 

The Resort’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s valuable/article unless valuable/article are declared upon arrival/check-in and only to be stored or keep in Resort’s safe box, which located either in Manager’s Office. Guests will be issued with a receipt for any valuables/articles kept with the Resort. 

4.8.   Guest’s Belongings in units 

Guests are particularly requested to lock the door of their units when going out or going to bed. The Resort’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the Resort accommodation any other part of the Resort for any cause whatsoever including theft of pilferage. 

4.9.   Damage to Resort Property 

The guest will be held responsible for any loss or damage to the Resort property caused by themselves, their guests or any person for whom they are responsible. 

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your unit or the Resort during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

4.10.   Parking

The Resort has its own car park. Terms and conditions may also apply to car park use.  Please contact the Resort directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage to any vehicle or its contents, either internal or external.

4.11.   Fire Safety Policy  

The Resort is equipped with fire extinguishers in all units.

4.12.   Pet Policy  

No pets are allowed in the Resort premises.

4.13.   Alcohol/ Smoking Policy 

Alcohol is strictly prohibited. Smoking is prohibited in all the enclosed areas within the Resort without exception. Smoking is only allowed at designated smoking areas.

4.14. Equipment Rental 

The Resort provides swim rings, goggles etc for a refundable deposit of BDT 1000.00. If rented equipment is not returned, or returned in a damaged condition, cost of repair or replacement will be for the guest’s account.

THE RESORT’S MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.